SHIPPING & RETURNS
SHIPPING POLICY
1. SHIPPING COST
FREESHIP DELIVERY
2. DELIVERY TIME
The estimate delivery time varies due to occasions:
• Within Ho Chi Minh City: 1-2 working days.
• Other Provinces: 2-3 working days.
After receiving Order Confirmation from Miele Team, please keep an eye on your phone as our shippers will shortly contact and deliver packages to you.
For express delivery (within 1 day), please contact us via Hotline 038 754 6654 for the support!
RETURN & EXCHANGE POLICY
EXCHANGE POLICY
1. Are online purchased merchandises eligible for Exchange?
Yes. Miele allows customers to exchange purchased merchandises only 1 TIME within 15 DAYS after you received the package. Please kindly contact our Online team via Instagram @miele.clothing23 or Facebook for further advice.
2. What are the conditions for exchanging items?
• Item(s) that bears manufacturing defects, including: (1) Seams and stitching errors, (2) button damage, (3) defective fabric, (4) Thread out.
• Item(s) that meets the following 5 conditions: (1) unworn, (2) odorless, (3) clean, (4) have not been deformed and scratched, (5) intact of tag and invoice.
• Item(s) purchased via discount coupons or promotional programs cannot be exchanged or returned.
3. Can I exchange to different items?
You can only exchange item(s) to those with the same or higher price. The cost difference is at your own expense.
4. How is the shipping fee for exchanging items?
Miele will cover the 2-way shipping cost for returning manufacturing defective products. For other reasons, the 2-way shipping costs are at your expenses.
RETURN POLICY
1. Are online purchased merchandises eligible for Returns?
Yes. Miele allows customers to return purchased merchandises only 1 TIME within 3 DAYS after you received the package.
2. What are the conditions for returning items?
• Item(s) that bears manufacturing defects, including: (1) Seams and stitching errors, (2) button damage, (3) defective fabric, (4) Thread out.
• Item(s) that meets the following 5 conditions: (1) unworn, (2) odorless, (3) clean, (4) have not been deformed and scratched, (5) intact of tag and invoice.
• Item(s) purchased via discount coupon or promotional programs cannot be exchanged or returned.
3. How is the shipping fee for returning items?
Miele will cover the 2-way shipping cost for returning manufacturing defective products. For other reasons, the 2-way shipping costs are at your expenses.
4. How long does the refund take?
You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-15 business days to credit back to your original form of payment.